At welcomein.site, your trust matters to us. Protecting your personal information is a responsibility we take seriously, and we are committed to being open about how your data is handled. This Privacy Policy explains what information we collect, why we collect it, and how we safeguard it.
We provide travel services in two formats. We deliver our own tours and experiences, and we also connect travellers with carefully selected third-party providers through affiliate links. When you book directly with us, we manage the information required to arrange your experience. When you proceed through an affiliate partner, all personal and financial details are handled entirely by that provider. We do not access or store any payment information or sensitive records linked to those bookings.
This policy follows the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. How We Work
welcomein.site supports travellers in two ways.
For the tours we operate, we collect the information needed to confirm your booking, communicate with you, provide customer support, and meet safety requirements.
We also recommend services from external travel providers such as economybooking.com, trip.com, localrent.com, Tiqets, and similar partners. When you book through one of these links, your information is governed by that provider’s own privacy policy. We do not control or receive any personal data linked to those transactions.
We advise reviewing each partner’s privacy policy before completing a booking.
2. The Information We Collect
We collect only the information that is reasonably required to deliver our services or respond to your enquiries. This may include:
Your full name
Your email address
Your phone number for direct bookings
Any information you submit through contact forms or messages
We do not collect or retain payment details, identification documents, or booking records for affiliate services. Those are handled securely by the third-party provider.
3. How Information Is Shared With Us
You may provide your information when you:
Make a direct booking with us
Subscribe to emails or travel updates
Contact us through our website or by email
Share feedback or submit an enquiry
If you submit personal data on behalf of someone else, you confirm that you have their permission to do so and that they are aware of this Policy.
4. How We Use Your Information
Your personal information may be used to:
Respond to enquiries and support requests
Process and manage direct tour bookings
Send newsletters or travel updates when you choose to receive them
Improve website performance using anonymous data analytics
You can stop receiving promotional emails at any time by using the unsubscribe link included in our emails.
5. Advertising and Personalisation Preferences
Selected partners and welcomein.site may use browsing activity to display content that reflects your interests. You can manage your advertising preferences using browser-based tools:
NAI Consumer Opt-Out (US & global)
DAA WebChoices (US)
EDAA Your Online Choices (Europe/UK)
Using the AppChoices app for mobile devices:
Please note:
Opt-outs apply only to the specific device or browser used
Clearing cookies or switching devices may reset your settings
Advertising may still appear, but will not be personalised
6. Cookies and Analytics
Our website uses cookies to enhance site performance and to improve user experience. Cookies give insight into how our website is used and help us remember your settings. These may include:
Cookies are essential for site functionality
Analytics cookies that help us understand visitor behaviour
Preference cookies that remember your settings
You can disable cookies in your browser, although some website features may not function properly.
7. External Links and Travel Partners
Our website contains links to third-party travel providers. Once you leave our website, their privacy standards apply. We are not responsible for how external parties collect or manage your personal information.
We encourage you to read their privacy policies before sharing your data.
8. Disclosure of Personal Information
We do not sell, lease, or trade your personal information. Disclosure may occur only when:
Required by the law and regulatory authorities
You have given clear permission
We engage trusted providers who support our website or direct tour operations
All service providers are required to maintain confidentiality and appropriate security standards.
9. Data Protection and Security
We use established safeguards to protect personal information against loss, misuse, or unauthorised access. Access is strictly limited to authorised team members.
While we take strong steps to secure your data, no online system can offer complete protection. By continuing to use our site, you agree that online communication involves unavoidable risks.
10. International Data Transfers
Some third-party partners operate outside Australia. If you engage with their services, your information may be stored or processed in another country. Their privacy policies will apply to that handling. Please take a moment to read their privacy policy before you proceed with a booking.
11. Your Access and Correction Rights
You may request access to the personal information we hold or ask for corrections if any details are inaccurate. We respond to such requests within a reasonable timeframe. You can reach out to us at: info@welcomein.site
12. Policy Updates
This policy may be updated from time to time to reflect changes in law or regulations, updates to our services, and improvements to our data protection practices. The most current version will always be available on our website. By continuing to use our platform, you confirm your agreement with the revised terms.
13. Raising Concerns
If you have concerns about how your personal information has been handled, please contact our Privacy Officer.
We will review and respond to all concerns and may request identity verification for security purposes.
If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or via www.oaic.gov.au.
14. Opting Out of Direct Marketing
You can opt out of direct marketing from selected partners and welcomein.site at any time by:
Using the unsubscribe link in our emails
Contacting our Privacy Officer directly
Opting out does not eliminate every advertisement. You may still see general ads that are not based on your personal data.
15. Contact Details
For privacy-related enquiries, access requests, corrections, or complaints, please contact our Privacy Officer.
Email: info@welcomein.site
Phone: +61490927754
Address: 1 Binnet St, Pemulwuy NSW 2145